Our IT Support Services ensure you have the right level of service on hand, whenever you need it. We offer flexible approach to all our support services to help you find a package that fits with your business.
Choose from Ad-hoc, Block Time or our fully managed Premium Support Agreement we Colva tech have a support package to fit in with your business needs. No matter what package you choose our expert engineers will ensure you get a great service
Simply call us when you need us. No up-front costs, no monthly retainers just there when you need it. Weather you have a contract with us or not, our expert engineers are always on hand to help no matter what your query.
Simply call us on 023 8011 9190 or email our service desk and our dedicated team of engineers would be delighted to help
If you are looking for a way to reduce the hourly rate but don’t want the commitment of a fixed monthly contract, we offer Block Time agreements. You can purchase a bank of 10 or more hours upfront to reduce the hourly cost. These can also be purchased for projects and consultancy alongside our fixed premium support agreements
Our block time agreements don’t just offer a reduced hourly fee but also get backed up with our fixed SLA.
Our Premium Support Agreements deliver high-quality IT support at a fixed monthly cost to bolster your core services – letting you focus on turnover instead of technology.
With a simple monthly cost to cover all support. Our service covers everything from the essential IT Security basics, right up to board level strategic guidance, all backed up by our excellent customer feedback. We support businesses of all sizes, offering anything from start-up services and operational management through to strategic IT management.
15 minute SLA backed Emergency Response
With guaranteed service response times we make sure that any critical calls for help are dealt with promptly, ensuring any business impacts are kept to an absolute minimum.
24×7 Remote Monitoring of System Alerts
Monitoring can detect potential issues with disk drives running out of space, or processor and memory utilization being consistently too high. Full monitoring enables us to look much closer than our basic monitoring offering.
Here we can pre-emptively identify failed server components, ensuring they are replaced before or immediately at the time they fail, rather than potentially missing these failures that can lead to a catastrophic data loss.
We can also monitor supported vendors backup jobs to ensure backups complete without any errors, and monitor broadband connectivity for issues such as packet loss.
Covers any issues relating to your server infrastructure. Ensuring your critical services and applications are running to the best of their ability. Combined with our monitoring services, issues can be detected and resolved before they turn into bigger, company-wide issues that could cause a loss of service.
Complete OS Patch and Update Installation
We regularly test and approve the latest Microsoft patches, as well as some third-party programs such as Flash, Adobe Reader and Java. Your PC’s and Servers will always be kept up to date with the latest recommended updates, to reduce the security risk to your business. Furthermore, we will always aim to prevent any damaging application updates from being installed on your systems, as this does happen from time to time.
Remote/Onsite Workstation Support
Support for all staff and their IT devices. Use Colva tech as your IT help desk to resolve any technical issue. The majority of user support we provide is performed remotely, with on-site assistance required as needed.
Quarterly Business Review & Planning Meetings
With 90 day rolling contracts we always schedule quarterly business reviews with all of our Premium Support customers ensuring Colva tech are looking after your business in the way you need us to.